A year's free airtime for ONE users
MBABANE - Free airtime for up to a year plus a free fixedfone handset will be given to everyone who owns a ONE mobile phone.
Alternatively, a customer who does not want a fixedfone handset has the option of choosing a new component known as an Ultimate Home Device, which acts both as a voice and data gadget.
The new gadget allows a customer to make a call and also access internet..
This offer has been made by the Swaziland Posts and Telecommunications Corporation (SPTC) to its customers following the ruling by the International Court of Arbitration (ICA) and International Chamber of Commerce (ICC) that the ONE mobile component should be switched off.
According to the 2011 SPTC annual report, there are over 12 000 ONE customers.
The number of months each of the customers will receive free airtime will be determined by the value of the ONE mobile phone they own and its duration of service.
Customers who own gadgets valued at E500 and below will receive a Fixedfone and free airtime for three months (off peak), while customers whose gadgets are valued from E500 to E1 000 will receive Fixedfones together with six months free airtime.
Customers who own gadgets worth over E1 000 will receive free airtime for 12 months.
Off peak hours, according to information sourced from SPTC, are between 8pm and 7am.
"All offerings are a combination of the alternative device and free airtime. However, all airtime offers will be made available off peak only," reads the re-imbursement draft proposal that has been approved by the SPTC Board and management.
The proposal, which the Times has a copy of, is labelled ‘One Voice Migration Alternative Offering’ and currently awaits approval by the Ministry of Information, Communication and Technology.
The ICA and ICC last week ordered SPTC to switch off all ONE mobile components within 14 days.
According to an impeccable source within SPTC, the draft re-imbursement plan has been forwarded to the ministry of ICT.
However, ICT Principal Secretary, Nathaniel Mahluza, said they had not yet received the proposal.
SPTC Corporate Communications Manager, Sifiso Nyembe refused to comment regarding the draft proposal.
Fixedfone and the Ultimate Home Device can only be used at specific zones and SPTC has 12 zones currently in use to connect thousands of its network users.
- Those are good news, at least there is compensation for the consumer. I hope it will be successfully.
August 16, 2012, 8:12 am, France Gcina Mndzebele (email@example.com)
- Well done SPTC, that is what I call customer centricity in my books. My only last wish now is that MTN and their cronies do not take away Fixed wireless from the airwaves becasuse they seem determined to push their monoply to all lengths. God save us from these people!
August 16, 2012, 10:57 am, Burns Dlamini (Lobhoncela) (firstname.lastname@example.org)
- thank you SPTC for this, Mine besengicabanga kutsi vele sitsatse lama ONE siyowalahla ka MTN cause we can't afford to see them laying idle in our drawers.
August 16, 2012, 3:48 pm, Samu (email@example.com)ã€€
- i did enjoy d article thank u.
August 16, 2012, 3:49 pm, johntiger (firstname.lastname@example.org)
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