FNB EXPERIENCES SYSTEM CHALLENGES

 MBABANE – Reputable financial institution First National Bank assured of addressing challenges affecting most customers between Monday and yesterday.
Some system-based services were not available yesterday and on Monday night and they included mainly those accessed by phones.

“We’re aware that some of our system-based services are temporarily unavailable. Our IT teams are working to restore the affected functionality
“We sincerely apologise for any inconvenience this might cause,” shared FNB on its official twitter page.
Head of Marketing Zethu Dlamini said most affected systems were now operational and branches were functional. Outstanding services that are being resolved now are prepaid airtime and electricity purchases and DSTV payments.

“We would like to thank our customers for their patience,” she said.
Notably, FNB South Africa also reported the same challenge.
First National Bank (FNB) South Africa on Monday said it was aware of glitches on its system.

Some customers have complained they’ve been unable to access services on the bank’s app on Monday morning.
The South African bank said its teams were working to fix the problem and it had apologised to customers.

“We are aware that some of our functionality is temporarily unavailable. Our IT teams are working to restore the affected functionality,” said the South Africa bank in its tweet.
According to users, when they tried to the app they would receive a message that said that the system was unavailable and the users should try again later.

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