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MBABANE – In response to the threat of the coronavirus, giant telecommunications company MTN Eswatini has closed its head office doors to external visitors.

The multi-million headquarters is located in Ezulwini and is widely known as the Mahlalekhukhwini House. The move, according to a statement copied to this publication, forms part of the company’s continuous efforts to help contain the spread of the pandemic. “All our stakeholders, including our partners and customers, are advised that the MTN Headquarters in Ezulwini is no longer accessible by external visitors until further notice,” reads the statement. Corporate Affairs Manager Mandla Luphondvo confirmed the latest developments, saying it was with immediate effect. He said their customers would be informed if there would be developments regarding the matter.


Customers have been encouraged to take advantage of the company’s digital platforms. “We encourage all our stakeholders to use other communication and digital mediums to reach us for business. We will continue to work hard and ensure that we deliver EPIC customer service while minimising unnecessary exposure of our customers,” further reads the statement. The company apologised for any convenience that might result from the resolution. “It is in the best interest of all our stakeholders,” reads the statement. The communication channels include a landline (2406 0000) and electronic mail (Feedback.SZ@mtn.co.sz). The line for enterprise business is 7808 1001. Other digital forms are the website (www.mtn.co.sz). The call centre line 922 alongside the WhatsApp number 7606 1923. For short message service (SMS), the number is 1010.

Meanwhile, most companies have also implemented preventive measures and they include municipal councils who also encourage the use of digital platforms.  Nhlanhla Dlamini, who is CEO of the Mbabane-based Construction Industry Council (CIC), said they placed hand sanitisers and wipes and were strictly required to utilise them before entry into the CIC premises for the well-being of employees and the general public.

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