SCCOM TO EVALUATE FIXED, MOBILE SERVICES

MBABANE – SCCOM wants a comprehensive automated solution to evaluate and measure the performance of fixed and mobile services in Eswatini.

This will be in terms of service availability, retainability, sustainability, quality and coverage.
The Swaziland Communications Commission (SCCOM) has initiated a project to implement a comprehensive solution for measuring and benchmarking the quality of telecommunication services in the country.

As part of this initiative, the commission intends to engage the services of a reputable and experienced company or individual to provide a comprehensive automated solution, which will provide benchmarking and measurements of quality of service in measuring performance, voice, data and video services. In the invitation to tender, whose deadline has been set for August 1, SCCOM explained that recent developments in the telecommunications sector, conversion of previous licences into technology neutral licence, issuance of new individual and general network and service licences for the provision of public telephony and internet services, as well as the fast changing technology landscape requires the commission to come up with the necessary tools and processes to ensure that licensees provide best practice processes for demonstrating compliance with relevant quality of service provisioning and the protection of the public as guided by the SCCOM Act, 2013.

The commission said proposals would be evaluated on a basis of a unified selection criteria and weighting techniques. The technical proposal will carry 70 per cent of the weighting and the financial proposal will carry 30 per cent. The highest scoring bidder who has also complied to the terms established in the commercial and legal requirements document shall be awarded the contract. It was stated that the commission, as a newly -established regulatory body, still needs to build the necessary capacity to deal with the entirety of its responsibilities. At the present moment, the commission currently does not have the necessary monitoring and/or measuring tools to benchmark the quality of service provided by operators and service providers.

“As the industry is growing, so is the need to evaluate the performance of fixed and mobile services in Eswatini in terms of service availability, sustainability, service coverage and quality of service,” reads the tender document in part. SCCOM is the regulatory body established in terms of the Swaziland Communications Commission (SCCOM) Act, 2013 responsible for regulating the electronic communications sector in Eswatini including; telecommunications networks and services, broadcasting services, postal services, the use and allocation of radio frequency spectrum, data protection and e-commerce.

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