SEC’S SERVICE DELIVERY QUESTIONED

MAYIWANE – Quality service delivery by the Swaziland Electricity Company (SEC) has been queried.
This came about during public hearing consultative meetings at Mayiwane Inkhundla.

The residents complained that they went for a week without electricity.
They said calling the SEC toll free line was very expensive for them, urging other competitors to come on board and own the connection grid.A resident Duma Shabangu said electricity connection has been a challenge for a number of Swazis that wanted the service but could not afford it because they were financially handicapped.

He wanted to know how soon the legislation would be quickened to accommodate them as poor citizens to connect electricity.
Shabangu said as much as they needed and wanted to have energy in their homes they cannot as a result of the requirements by SEC that included very high charges.

“The country has a number of people that are living below the poverty line who need the energy service but could not afford it. There aren’t jobs and all essential services are expensive,’’ he said.
Another resident Jabulani Tsabedze wanted to know exactly what SEC’s standard connection charges were or they charged as they wanted to.

Tsabedze said SEC charges were varied as they would charge some people lower charges and when another person connects from the same area they would charge more.This, he said happened in businesses and also at the homesteads.

“Charges of energy connection should be clear and we should know exactly what SEC standard connection charges are,” he said.
He suggested that the Fund should cater for majority of the charges and they only pay a minimum connection fee. According to Tsabedze those people who cannot afford the connection fee should be covered by the fund and get electricity free of charge.

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