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E100 000 ‘WINNER’ NOT A HAPPY MAN

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EZULWINI – A regular gambler jumped up and thanked his ancestors when the machine he was playing on displayed that he had hit a E100 000 jackpot only to be told the machine was malfunctioning.


Mbongiseni Mhlanga still can’t believe that what he and a colleague saw at the Royal Casino was nothing but the alleged result of a faulty machine.


As a regular gambler and a card holder, the 42-year-old Mhlanga was a regular winner of amounts ranging between E500 and E5 000.
On the unlucky day in January this year, he had spent about E2 000 when the machine beeped and flashed E100 000 on its screen. He was overjoyed and some people even formed a crowd around his machine.


Having already thanked his ancestors, his mind immediately started budgeting and his immediate plan of action was to cash-out at the counter on his way out when a lady who works for the Casino approached him to ask for his card.
According to him, the lady returned in the company of a colleague and proceeded to inspect the machine before they called him aside to give him the bad news.


“They said the machine was not functioning properly because if it wasn’t malfunctioning, it would have awarded me this amount of money.”
Mhlanga said the employee who had returned with the lady who first approached him, made numerous attempts to switch the machine off but he did not succeed. “He then switched it off and handed back my card without any hope that I would get my money.”
The would-be-winner said the duo only awarded him E500 instead. “Since that day I have not even set my foot at the casino until last week when I went there to lodge a formal complaint with the management. I met with two senior officials and submitted my affidavit.”
He said he was still awaiting management’s response.


In the affidavit Mhlanga swears that he is a member at Sun International and holds card No. 22501.
“On January 29, 2017 I went to play at the casino from around 8pm until late.


I played and won E100 000. Before I took the card to claim my money a lady came and asked me to give her my card, saying she wanted to fix something. She took it out of the machine and left.”
He wrote that while he was waiting for the lady a guy who works at the casino approached and asked if he had realised that he had won E100 000 to which he responded positively.


“He then tried to make the machine reflect an ‘out of order’ but when it couldn’t do that and continued displaying the E100 000 cash out on the screen, he then switched it off totally,” he wrote in the letter that he swore before one Commissioner Thwala in Manzini that the contents of the letter are true. Mhlanga further alleged that the lady who had taken his card returned with the E500 voucher and said it was compensation because the machine was not supposed to pay this amount of money. “I then went to play on another machine where I won E1 500 before I left.”


He has since requested the casino management to note this and assist him accordingly.
Comment could not be obtained from the Royal Swazi  Spa Public Relations Officer Nondumiso Bongwe said she could not comment on the matter as it was beyond her jurisdiction.

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