BLACK NEW YEAR

Sir,

Swaziland Electricity Company (SEC) reference number 231507T. This was the reference number allocated to me on December 19 2016, when I reported that I could not load electricity as the equipment installed by SEC had packed up. 
One would have thought that informing the call centre about this would have ensured they sent someone to replace the existing gadget; however, this was not the case.

The person who was sent merely took one look and said; “Oh, I have to send an expert to sort this out.” This visit was some 10 days after my request for assistance.
I would also have expected that the persons to whom I spoke to daily would have realised that it was not my ignorance on how the equipment operated, but equipment failure that was preventing me from loading electricity.
While at the shops in my township someone said; “You are complaining too soon Inalda, it takes three weeks before they come and sort out a problem!” How do they expect one to survive in this heat without a functioning refrigerator?
For the first week after obtaining a reference number I did not even jog for fear that SEC would turn up at my gate and I would not be there. During the second week I would take my mobile phone and leave it with a family member or friend as I jogged believing I would be contacted, nothing happened.

I would call the call centre daily and my mind would go back to when I used to phone the depot in Manzini and obtain almost instant help. What happened to rendering that ‘service’?
As I sat, in the third day of the New Year I was still in the dark! With the only electricity supplier in the country behaving in this manner, is it possible at this rate for my country to be a First World country by 2022?
In First World countries people care about the well-being of others, they go the extra mile to ensure they render a service which if they were to be investigated later, there would be no doubt that they did everything in their power to ensure the smooth and successful operation of the business they elected to serve the nation through.  

So I went back to my jogging in the morning and since it was obvious, I was not going to get help before the three weeks were up, I did what I could with what I had.
I returned to find I had been called by a number that could not receive calls (LOL). Unlike many I do not sit and wait for calls, there is too much happening in my life for me to sit and wait on a telephone call! Life goes on even if in the dark!

(Comments: My FB page; www.inalda.co.sz ; inaldathegreat@gmail.com )
Inalda Jorge-Antonio

Post your comment

Your name:

Your e-mail address:

Add your comments:

Please enter the code you see in the image:

Image:

Code: