BRADLOWS SHOULD HAVE DONE BETTER

 Sir,

Please allow me space in your respected newspaper to voice my complete dissatisfaction in the way Bradlows has handled the issue of the fire that recently burned down their Manzini branch.

I know it is not I alone who has an uncleared lay-by with the shop and I fail to understand why no communication whatsoever has been made on how and where I should make my monthly payments.
I mean yes, it is sad that the shop burned down but surely we as customers deserve to be kept in the loop on what is going on.

Credible

A credible company in a situation like this should have had a press release immediately after the fire, ensuring its valid customers that their lay-by items were still safe and that customers would still receive their goods even though they were part of the things that got burnt.
The funny thing is, during the previous months when the shop was still operational, they kept on calling every month-end requiring that we make payments.

Now that the shop has burned down, no one has said anything. The question is how are we as customers going to know if we are still even going to get what we had bought on lay-by?

Imagine calling Bradlows and have someone answering the phone to tell you that you have to go to Mbabane and make the payments there!
How much does it cost to go to Mbabane? Who will reimburse that transport fee?

Nitsi angiyekele lelengikwentako ngishone eMbabane just to make a payment?
This must really be a joke.
Surely it is possible to just have an agent around Manzini where we can make our payments?
I just feel these people have not done enough to help us as customers.

Concerned Customer.          

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