Times Of Swaziland: MTN HEADQUARTERS CLOSED TO VISITORS

MTN HEADQUARTERS CLOSED TO VISITORS
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Ashmond Nzima on 26/03/2020 08:22:00


MBABANE – In response to the threat of the coronavirus, giant
telecommunications company MTN Eswatini has closed its head office doors to
external visitors.
The multi-million headquarters is located in Ezulwini and is widely known as the
Mahlalekhukhwini House. The move, according to a statement copied to this
publication, forms part of the company’s continuous efforts to help contain
the spread of the pandemic. “All our stakeholders, including our partners and
customers, are advised that the MTN Headquarters in Ezulwini is no longer
accessible by external visitors until further notice,” reads the statement.
Corporate Affairs Manager Mandla Luphondvo confirmed the latest developments,
saying it was with immediate effect. He said their customers would be informed
if there would be developments regarding the matter.
Encourage
Customers have been encouraged to take advantage of the company’s digital
platforms. “We encourage all our stakeholders to use other communication and
digital mediums to reach us for business. We will continue to work hard and
ensure that we deliver EPIC customer service while minimising unnecessary
exposure of our customers,” further reads the statement. The company
apologised for any convenience that might result from the resolution. “It is
in the best interest of all our stakeholders,” reads the statement. The
communication channels include a landline (2406 0000) and electronic mail
(Feedback.SZ@mtn.co.sz). The line for enterprise business is 7808 1001. Other
digital forms are the website (www.mtn.co.sz). The call centre line 922
alongside the WhatsApp number 7606 1923. For short message service (SMS), the
number is 1010.
Meanwhile, most companies have also implemented preventive measures and they
include municipal councils who also encourage the use of digital platforms. 
Nhlanhla Dlamini, who is CEO of the Mbabane-based Construction Industry Council
(CIC), said they placed hand sanitisers and wipes and were strictly required to
utilise them before entry into the CIC premises for the well-being of employees
and the general public.