Times Of Swaziland: ESWATINI GEARS UP FOR  CUSTOMER SERVICE WEEK

ESWATINI GEARS UP FOR  CUSTOMER SERVICE WEEK
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Kwanele Dhladhla on 26/09/2018 08:04:00


MBABANE - Companies operating in the kingdom have been invited to join the noble
initiative of building a customer centric country.
The Institute of Research Management and Development (IRDM) in partnership with
the Ministry of Trade Industry and Commerce, Federation of Eswatini Business
Community (FESBC), Business Eswatini previously known as FSE & CC and the
Chartered Institute of Customer Management (CICM) champions and advocate for
Service Excellence in the kingdom in line with His Majesty King Mswati’s
Vision 2022. The national organising committee has lined up events for the
customer service week and campaigns for a customer centric Kingdom of Eswatini.
Launch
IRDM Executive Director Oliver Museka announced that this year would see the
customer service week launch on September 28, 2018 with a customer service march
from the Coronation Park to the new mall. He encouraged organisations to wear
branded T- Shirts for brand visibility and explained that the march would end
with an address by Principal Secretary (PS) for the Ministry of Trade Commerce
and Industry Siboniso Nkambule at the new mall. He stated that on the same day,
they would host a customer service expo which would be a one day exhibition to
award companies any opportunity to interact, share and celebrate with members of
the public.
Further, Museka said during the customer service week October (1-5) companies
would be encouraged to continue with the customer service week spirit at their
workplaces.On October 10 and 11, executive, senior managers, customer service
managers, marketing managers social media officers and all business people with
customers at heart would converge for a customer service conference.